Survey says!!

A Survey was distributed on Wednesday afternoon, via mass email at work. Unlike an episode of Family Feud, this survey wasn't fun to see. It was from the CFO who is my Boss'es Boss. I have included the questions so you can get a feel for why I feel that things here are not very stable, adn why it irked me ALOT.

I can reach the IT dept when I need them.
When IT is not available, they get back to me in a timely fashion.
There is adequate back up and cross training among IT staff in order to provide me with an appropriate level of immediate service in emergency situations
I am satisfied with the speed of my computer when using the internet.
I am satisfied with the speed of my computer when using different applications (Word, Excel, Outlook , etc)
The IT dept has a "can do" attitude when it comes to solving problems.
During interactions with IT personnel, I am treated with respect.
The IT dept is approachable and interested in helping me as a fellow team member
I understand when to ask for a ticket to be opened for my IT issue.
The IT dept actively listens to my issues and understands the implications of the problem from my perspective.
The IT dept gets me answers on a timely basis
The answers provided to my questions are accurate and fix the problem.
The IT department provides instructions to me that are easy to understand.
The IT dept is good at getting back to me with updates and deadlines on projects that are longer in duration.
Overall, I am satisfied with the service provided by the IT dept.

Each of the questions is answered with a
Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree.

Each section have a Feedback/Comments field at the end of it. Labeled "How can we improve in this area?"

So I'm not sure if this was a misguided attempt to try to get us more staff, or just a way to take potshots at the IT department.