Does Walmart sell Empathy?

So I spoke with my counselor last night.....

He thought the survey from work was great. He didn't think it was worded too badly either.

What?!??!!?!?!!???

Well...it goes like this. The questions on the survey (that I don’t' like) all deal with areas that I am admittedly deficient in. So my anger at the survey is based mostly in my reaction to the shame it causes me to feel. And the survey could possibly represent the first hint of real accountability in these areas (at work) for me. (It's okay to tell me what I "should" do; I'll even nod my head a lot in agreement, but don't make me do something about it)

And the thing I lack, the most, is empathy. At least for those poor souls who call the Helpdesk and get me. I do have empathy for alot of people in my life. And I have past examples where I have shown good empathy, but in this area, to these people....I apparently have none. So when the going gets tough, I'm stressed, calls are rolling in....I react like a caged lion to any perceived threat to my esteem. I think I'm over-worked, under-appreciated....isn't that the definition of a Nurse???(I'm not really overworked or under-appreciated) So I need to alter my expectations. They are Nurses and Doctors, or even Secretaries....but they know NOTHING about computers. I have to accept that they will call; unhappy, frustrated, and in dire need of a fix. Everyone who goes to the Emergency room believes they need service NOW, otherwise they wouldn't be there. I have to view the Helpdesk (especially phone calls) as the Emergency Room of computing and have empathy for everyone that comes thru the door.

So, it's Friday....here goes....oh wait I think I see Empathy in Aisle 7.

I'll let you know how it goes :)